Our complaint involves a very negative experience with Best Buy's remote Geek Squad whose actions lead to the irretrievable loss of numerous valued picture files. Upon discovering that our pics had been accidentally removed, we immediately contacted the remote Geek Squad for assistance. Per these conversations, we were initially advised that our missing pictures were, in fact, still in existence, and were retrievable, which naturally made us hopeful they could be gotten back. However, in a subsequent conversation were notified that said pics had been "corrupted" (via mishandling by a level 1 tech...,who likely had no business doing what he did), and that the only potential remedy thereto would be the extracting of our data by Best Buy's highly specialized Retrieval service. To say that we are angry at this point is almost an understatement, especially having learned that one of the Geeks initially helping us had compounded our initial error by corrupting our picture files to the point that they might now be irretrievable, in effect making what was at first a difficult but still solvable dilemma into a unrecoverable disaster. We contacted Best Buy Corporate Office for redress, but this was denied, with the blame for the problem being placed on us. Oh, by the way we are also total tech elite members, which makes Best Buy refusal to remedy the situation all the more galling. Needless to say we are very disenchanted with the Geek Squad in particular and Best Buy in general.