In the last 36 hrs I have placed 4 orders with Best Buy for the TotalTech service and three TV's. Here are the cold hard facts: 1) TotalTech is a fraud--they promise "benefits" that are untrue. Example: BestBuy says --as a TotalTech member you get a "dedicated concierge customer service rep". 100% lie confirmed by TWO BB customer support personnel I waited 20 minutes to speak with !!! Note: neither call solved anything/total waste of time. 2) ALL THREE TV orders were bait and switch delivery "promise" vs. delivery "reality". Example: bought a TV (today) for in-store pick-up within ONE HOUR. Nearly six hours later, the pick-up is NOT READY! 3) The other two TV's ordered were scheduled for delivery on a specific day, during a specific time period. NOPE. It changed and profoundly disrupted my schedule-- no one can/will help, 4) I emailed the Executive Offices of Best Buy regarding what I just wrote here. THEY COULD NOT CARE LESS. Guys, Best Buy lies, then provides you with ZERO help to resolve your legitimate issues. Every single word of this post is factual and documented. I WILL NEVER USE THIS COMPANY AGAIN. Next time: Amazon.