absolute bulls**t, excuse my French but i just spent almost 2 hours on the phone with support trying to reach an associate in the orem location, for some absolutely stupid reason you cannot call directly to a specific store if you call the number they provide it takes you to the national branch and they MAY or may not transfer you to the individual store. so after trying twice and being told i was being transferred, then the system deciding to hang up on me, i asked for a direct number to the orem store and they told me they dont have a direct number... which as anyone would a brain would know is complete horse s**t, imagine a company that runs countless stores across the country having NO MEANS of contacting a individual store that CLEARLY has a phone... best buy is a fine store/company but just like everyone else their remote support has gone to the dogs, save yourself some time and just drive to the store or cancel your order because the online people are just gonna waste hours of your time.