Here we go. In July 2021 my parents bought us a Samsung washing machine as a house warming gift from Best Buy. The washing machine has never worked properly, being a new house owner I let it go awhile. It would never spin and the clothes would come out soaked. Well while using THE MANUAL to attempt to trouble shoot it ourselves, it quit working all together. It wouldn’t fill with water. So I called Samsung who sent a technician, Nicholas from American Standard Appliance Repair on 11/23/21. The technician came out looked at the washer for about 10 minutes. On his way out he stated to leave the screws on the dryer because he would be back in 5-10 business days once the parts came in. He stated it needed a new motherboard and water valve. That was all he said and he departed, handed me nothing. I called to inform my parents of this, who then called Samsung. A Samsung representative informed them that my washer was infested with cockroaches; therefore, voided the warranty. Once I heard this, I was in disbelief. I went down stairs and see this “infestation.” There is NO infestation, as you can see in the pictures below. I sent these pictures to Samsung, which did nothing. Samsung now wants me to bring an exterminator to my house to provide a certificate that my washer is not infested. This is about $150.00 completely paid by me, so they can “escalate” the situation. This is completely outrageous. We’ve now been without a washer for over a month. Best Buy REFUSES to do anything. Samsung REFUSES to do anything. They have SLANDERED my name. Tell my parents that I am nasty and have an infestation. AVOID these companies. Save yourself the hassle of dealing with these garbage appliances and GARBAGE customer service. Absolutely disgusting. So disappointed and I will never be buying a product from either of these AWFUL places again. Please share this to save your loved ones from having to deal with these people. Facebook, do your thing #samsungsucks #bestbuysucks Share ‼️‼️ The blue dots inside the washing machine are the unstoppable soaps from a load that was never able to be ran.