I placed an order on November 29th, 2021, to have a washer and dryer delivered and installed on December 5th, 2021, I was given a time slot of 12pm -6pm window for delivery on December 5th. I waited the entire day no one came, no one called. I called Best Buy 3 times that day and was told by Best Buy customer service rep that my order is in transit and that their deliveries are contracted out so there is no way for them to contact the driver to see if they were still coming to deliver and install the items as scheduled. I waited until 8pm on the 5th to give the benefit of the doubt that they would show, NO one showed up. I called back and was placed on hold then after being told by a representative who sound as if she had no human emotions like a robot, that the order is STILL in transit, when I told her I am no longer at the home due to waiting 2hrs pass the expected delivery time and that I have not yet fully moved in and was only there to wait for the delivery, she placed me on hold then their phone cut off ( what a coincidence). I called right back then was so fortunate to get their automated system saying they were closed for the day. The next day on my lunch break while at work, I called Best Buy again to address the issue, the representative told me that she could reschedule the appointment I told her I could not be back at the property until Friday, she assured me that the appointment was rescheduled for the items to be delivered and installed on Friday December 10th 2021. I said ok, I will be there, all the way Up to the date of the new scheduled delivery and installation date, I received texts and emails from Best Buy confirming my appointment on December 10th with a delivery window from 1:30pm to 5:30pm. At 11:45am on December 10th, I received a call from the driver saying they were 5 minutes away from my home, I felt relief that finally this will be over BUT no, little did I know this was going to become even worse. The driver came to my door and said "they have me down for delivery but no installation" I said I paid for the installation, he said "I see it here, but it was not scheduled with the delivery and that they were not given the equipment I paid for to install the items. He said they will have to take the items back because they were not equipped to install them that day. I can't explain the frustration I felt. I called Best Buy and once again I got another robot customer service representative who acted as if I had no reason to be upset. I was once again told that the item is showing in transit and that they have no way of changing it in order to reschedule the delivery because the delivery service is through a contract service they have no control over. I asked for a manager, I was told they were all busy and that there was nothing the manager could do that he could not. I asked for my order to be delivered and installed and expressed the frustration I was going through since December 5th with Best Buy. I was placed on hold for a manager, the representative came back told me that he was going to transfer me to a manager then they hung up on me again (The phone just happens to get disconnected AGAIN). I am still without my washer and dryer and also without an appointment to have it installed and also without my money that I used to purchase the equipment. No resolution, POOR customer service and unreliable delivery service. My experience with Best Buy has been one of my WORSE encounters as a consumer. DON'T expect any real resolutions, the customer service team are like robots, they are outsourced just like their delivery service, therefore you will not get the customer satisfaction that Best Buy promise when they are taking your money in the stores or online. Best Buy has the most Horrible service don't spend your money with them if you don't have to. I wasted time waiting around for something I paid for to be delivered and got so sick with a headache dealing with this issue and their robot customer service reps.