On Nov. 26, 2021, Black Friday sell, I purchased a 43in TV on line to be delivered 12/01/2021. It was delayed and I was then given a delivery date of 12/08/2021, which was delayed. I then received a text and an email saying it would be delivered 12/15/2021, when it did not arrive I went to the local Best Buy with my tracking and order information, they could not find the TV and had none in stock. I asked if I could switch to in store pick up or cancel and get a refund. I was told to call National Customer Service, which I did, 12/16/2021 and s/w ? Shawn (not sure on spelling, representative had a heavy accent) she could not find the order and said that within 48 hours I would get an update or a refund. Today, 12/20/2021, I called back since I had not heard anything, s/w ? Asain? (again a heavy accent and hard to understand her name) who informed me that the TV was Lost. I asked her to refund me and cancel order, since I have since bought another TV. She now tells me it will be refunded next billing cycle. 7-14 days, I was shocked since I did not put on BEST BUY account I paid out of pocket and the last representative told me within 48 hours. So I am now without the TV I ordered and without the money I paid. I explained to this rep that the last one told me refund within 48 hrs and gave her the reference number for the conversation and she insisted I had to wait till next billing cycle. I would give Best Buy ordering on line and shipment a ZERO if that option was available. Unsatisfied customer, Pixie L., Tampa, Fl.