On 12/10/2021, I ordered a Samsung electric range and cord for Best Buy in Yuma, AZ for $850. I only placed this order after being guaranteed that it would be delivered on 12/23/2021. I received several emails stating that my order was on the way. On 12/23/2021, I received a call from Best Buy and was told that they did not have my range, didn't know where it was or if it would ever come? I panicked and went to the store. I was then told by a Manager that they didn't know what happened and had canceled the order. I was told that I would receive a refund in one (1) business day for the range and that the cord had to be placed back into stock for me to get a refund. I went home livid. Then I started doing research on Best Buy's return policy and learned that it actually takes 7 to 10 business days. I panicked because I needed this money for Christmas. I called Best Buy's customer service department 3 times and was told everything from I canceled the order which I did not, Chase debit cards don't work at Best Buy (they had no problem withdrawaling the funds), to if you are that unhappy sir, shop somewhere else. I reported the situation to Chase who is going to resolve the issue for me. Bottom line, if you buy from Best Buy and have an issue, Good luck, they are not going to help! I will NEVER shop there again