The only reason I am leaving one star is because they will not allow me to use 0. I went to get a dryer from them that was in stock. I purchased it and the man told me that he could see it on the shelf and would find someone to help him get it down. After 20 minutes of waiting I was told that they could not sell it to me cause there was a problem with the number on the machine. He refunded my money and would not help me. The next day I ordered one on line only to find that I must pick it up myself. Once I picked up the machine and got it home it was missing a screw for the door and would not run. I was told to put any screw in the door. It ran for three days then started making a really loud thumping noise. They told me that Samsung must fix it. Samsung checked that machine to fine a huge dent in the machine causing the drum to rub against the heating element. They told me that it was a Best Buy issue and a fire hazard. When I called Best Buy they said that the only thing that I could do was return the machine. So they processed this request over an hour on the phone. He told me that they would send me an email giving me the information for the return, refund, and the shipping label for the company to come get the machine for free. This was three weeks ago, and I have yet to hear anything back from them. I have been on hold now for 30 minutes waiting for a supervisor to come on the phone after being hung up on by another tech. The customer service is horrible and seems to be located out of the United states as all of the tech that I have spoken with are seemingly of Asian decent. After an hour on the phone I finally found a wonderful tech that was able to help me process this return. Nearly three weeks later I will finally have a refund for the broken dryer. I do not recommend buying large items from Best Buy.