Ordered a grill on sale. Received a tracking number a day later. One week later, the tracking number states that the product was never received by the shipper. Contacted BB where they said they would send a replacement. Two days later the replacement order was canceled after they tried to charge me again at full price. Contacted BB and they said it was canceled because the product was not in stock. (Product is currently available for pick up next day online) Said I would get my refund within ‘one business cycle’ which is 25-30 days… for a product that apparently was never in stock. I don’t think I’ll ever be doing business with BB again.