I ordered a Schwinn upright bike which works fabulously, however the order was a week late and every day they said it was coming within 24 hours. Due to the current climate that was not such a big deal. However, when I receive my package the box was partially opened and very dented. I exam in the bike and it seemed as though it was fine so I put it together. While trying the bike I noticed the handlebars were dented and the rubber grip was ripped so I called customer service. After 40 minutes they informed me the best they could do was give me a 10% discount on my next purchase. They said I could disassemble the bike and bring it back to Best Buy but I couldn’t bring the bike back assembled. Hugely disappointed, all I needed was a new handlebars. I spoke with Kayla in customer service who would not let me speak to her superior. I will absolutely never shop there again, and I’m really not that fussy of a person.