Best Buy – Castleton, IN / Avon, IN I’m rating the service quality I received at these two stores a combined 2.5. This morning at the Castleton location I purchased an LG LMV2301BD over-the-range microwave oven. It couldn’t have been more than 10 minutes before the item was confirmed to be in stock, my purchase validated and I was out the door. The young lady who assisted couldn’t have been nicer, as was the stock clerk who did the check on the item’s availability. For this I gave the Castleton store location a solid 5.0. But then in the early afternoon I contacted the Avon location to arrange installation of the microwave (Avon is the closest store location to my residence). I was on the phone with their representatives – 26 minutes to be exact, while being routed here and there, placed on hold repeatedly and speaking with a variety of different individuals. In the end, I was referred right back to the store again! I endeavored to reach and speak with the store manager, but their automated system didn’t give me this option. I even pushed “0” hoping to speak to someone personally, but it was to no avail. For this quality of service, I give the Avon store location a big donut (“0”). After working all day I’m too bushed and irritated to go through the exercise again, so I’ll make another attempt to arrange installation tomorrow. But let it suffice to say I’m not a happy camper.