Best Buy return/refund process is a nightmare!!! Every service agent you call or chat online give you a different story say they will escalate the refund and will get email back within 72 hours...never happens. One person says it is processed call next day get a complete different story....all they are good at saying is "you have to wait one billing cycle" good luck trying to figure out from what date does the cycle start" different answer every time! What ever happen to good customer service that you can understand the person helping you! Will never buy from Best Buy again!