Shipping means Shipt?!? For $200 headphones, a lying personal shopper. First, I selected shipping. I never got them. Second, These did not connect wirelessly. Third, I never got a refund. First- I got "free shipping". Best Buy used Shipt. Without an update or any texts, BestBuy says they sent a personal shopper to drop them off. There records said it was "dropped in front of my door" Even though that is impossible at my apartment complex without calling me. BestBuys says Shipt is an independent service you will need to contact them for delivery issues. 1. I chose "free shipping" and the website didn't even say Shipt. 2. I was told just because I didn't receive the item the doesn't mean it was not delivered. I would never trust a personal shopper or anything w/o a tracking number for $200 head phones. Fine after about 30 calls, transfers, and being hung up on we agreed that I would pick them up. Second- this "replacement" headset did not work. Those did not connect period bluetooth. They came broken. I called again twice a day was transferred, and hung up on. They would not refund the replacement. Third- I returned their just via UPS with a tracking #. *Not some unreliable company like Shipt My credit card involved because I did not get a refund, and BestBuy's records show they refunded $169 out of $180. I still have to document each call, the return tracking #.... This has been a waste of time for a product that didn't work and Best Buy has no customer Service. Each time, I hang up with your customer "service" upset (or they hang up on me) because they keep transferring me to other departments e.g. the store, or the regular customer service. I haven't received any refund, and I spent way too much time on the phone 1. trying to get to a human, and 2, then reaching someone who would resolve the non-drop off, the non-refund. Never again.