I visited Best Buy Geek Squad today. Not another customer in site. I was there to drop off a computer to be evaluated. I pay $199.99 a year for their service. Instead of greeting me. I was told if I didn't have an appointment I was not able to get help! He told me he was busy. I jokingly asked him if he wanted me to wait in the nonexisting line. He said he would take me after his rude behavior. No where in the store does it say by appointment only. I have never been turned away especially with their promotional $200 a year membership. I was then told by another that was just insurance but like a doctor you need an appointment. I understand this is they had other customers. They did not. They were rude and personally, once my computer is returned I will not go to Greece, NY store again.