We walked in to the store in Poughkeepsie NY on February 3rd and placed an order for a Sony TV and a Wall bracket, we were convinced to also join TotalTech, and were promised that the order will be delivered on February 8th and installed, on the 8th we received a call that they could not do the install since the bracket did not come in. I called the RealGeeks and the salesperson, on the 9th and left messages and no one returned my call. I called customer service and I was told after half an hour on the phone that the delivery and install can not take place until APRIL! 92 MONTHS down the road).At that point we decided to cancel the whole order including The TotalTech we just joined for this order. It took over 1.5 hours on the phone until a supervisor managed to cancel the order and issue credits. The only open item was the TotalTech that I paid $199.99 Plus Tax. The supervisor managed to credit only $47.00 since the system thinks the install took place which never happened, she issued a ticket to credit me the balance of $165.42. I was told that it will take 24 to 48 hours to get that credit too. The credit never came! I called again 02/16/2022, spent over half an hour with three people, and was promised that the credit for TotalTech will be issued, so far as of today, a week later NO CREDIT! Overall, my experience with BestBuy was not good at all. I'm tired staying on the phone with them for hours, being switched from person to person and need to repeat the whole issue over and over, just issue the credit! On top of all that, just to let you know, Amazon delivered the TV and the bracket within 48 hours of the order.