Best Buy is great at taking your money but horrible on delivering what they say they’re gonna do when they say they’re gonna do it. I ordered a refrigerator on December 22, 2021. Was told the earliest they can deliver was early February (can’t remember the exact date). I received a call from the salesman that sold us the refrigerator indicating they can deliver on January 16, 2022. I have course excepted. The Delivery team showed up and unboxed the refrigerator outside prior to bringing it inside. When they opened it up, a small plastic part that connects at the back of the ice maker fell out. The delivery guy told me that the refrigerator wouldn’t work and that he needed to load it back up on the truck and take it back and that somebody would call me to reschedule. I told him what the salesman had told me, which was to install it anyways and that I would receive a call from Customer Support giving me next steps but that at least I would have use of the refrigerator while they either gave me a credit or worked on replacing the unit. The delivery guy then proceeded to argue with me for the next 10 minutes that he couldn’t install it because it won’t work. He claimed that the little plastic part was connected to the computer and if the computer is messed up then the whole refrigerator doesn’t work. Of course, he would never even plug it in to see if it would work, just kept claiming it wouldn’t work. I finally gave up arguing with him and just told him to go. I then receive a call from Best Buy customer service about 15 minutes later (after I left my house) asking about what happened. The representative asked if she could have the team return to get them to install it. I told her that I had already blocked off my morning for this install and since it didn’t happen I proceeded on with the plans that I already had scheduled for that day. She rescheduled me for a delivery on March 30, 2022. I then received an email from Best Buy indicating that I could get delivery of the refrigerator on February 26, 2022, which I of course accepted. I block off my morning yet once again, only to receive no delivery at all. Best Buy claims they both called me and emailed me on February 16, 2022 indicating that they would need to reschedule me for March 30, 2022. The call and the email that they claim they made never happened! I contact customer service accordingly, only to find out that I now have actual two delivery dates one for March 4, 2022 for the waterline and one for March 30, 2022 for the refrigerator. I asked them how could they have me rescheduled for March 30, 2022 for refrigerator delivery since I didn’t speak with them or email them that I was good for delivery on march 30, 2022. She replied that’s what they have me down for. I asked her if she can see the February 26, 2022 delivery scheduled in her system? She said yes but that I was called on February 16, 2022 to reschedule. When I asked her how can I be rescheduled for March 30 if you didn’t speak with me and the February 26 delivery should’ve wiped out the March 30 delivery. She had no reply to this question. As the customer service agent is powerless to do anything, I asked to speak to a manager but of course none were available. As I read various other reviews from unhappy customers, I see a common theme… Exceptionally poor customer service. I have been a loyal customer of Best Buy for many years now and have purchased everything from dishwashers to refrigerators to computers to software to TVs from them. Best Buy, like a lot of other companies, appears to be suffering the ill effects of the COVID-19 pandemic in that they can’t find quality help and are too big to be able to adapt to the changing times and service their customers accordingly…lesson learned. From now on, if I do go to Best Buy it will only be to view, touch, and educate myself on the product I’m buying then go home and order it on Amazon.