Best Buy customer service via chat and phone is NONEXISTENT. Do yourself a huge favor and buy elsewhere. Tried to purchase a camera and a separate lens through them. They put multiple holds on my card, tried to charge the card twice and then sent an email telling me 1. Half the order may not be full filled at all 2. I needed to update my payment information. After three attempts to get the order issues resolved 1. Was told I was be put on hold and was disconnected 2. Was put on hold for 10 minutes and transferred to yet another “agent” to start the entire process all over. Their cust service agents are in India? Don’t speak English well enough to understand basic issues, repeat the same 5 phrases over and over. Never again!! Now I know why these places will be going out of business in favor of Amazon .