One mess up and disappointment after another, and no one cares. Wrong stove delivered, no help or customer service, cannot call the local store. Wrong stove delivered for 2nd time. We kept that one even though it was late being delivered and did not have the air fry feature we paid for. Your customer service is HORRIBLE. The new policy of not having any phone contact with the local store is ruining your reputation and business. I tried to get help, and the hired help that answers the help line do not know anything and don't care. They hang up, the chat screen on the website is worse. I had 4 different people and NONE could or would help. I wasted an hour trying to get them to do something. I asked for my purchase history be emailed because it shows that I have not purchased anything in 3 years. I never got any help in the numerous times i called or chatted. DON'T buy from Best Buy online and if you go to the store, tread carefully because they never get any feedback from you unless you trek back to the store.