Horrible experience with Best Buy on-line open-box purchase. Bought Large screen 4k TV that was labeled as "excellent", which mean "looks brand new and includes all original parts/accessories". But when I open box, it was dirty and did not include remote control and TV stand. TV was already installed at a remote location so returning it would have been a huge hassle, so I talked to customer service at multiple Best Buy store to see if they can either include remote and TV stand but they all said no even though it was an "excellent buy". I finally went back to store where I picked up the TV and begged for help, but store manager told me I purchase TV is "satisfactory" condition which means not all parts are included. I showed them that it was an "excellent" purchase and showed them proof but they say no. WTF? Then they say an "excellent" buy means not all parts are included which is clearly not true. At which point I got really angry and lost my cool a bit. I was just simply trying to get a credit or at least a partial credit or any gesture that they made a mistake, but they were so smug telling me that I'm the one at fault. I'm an elite plus customer and make many purchases with Best Buy and they treat me like an child. Bottom line to all Best Buy consumers is that don't believe what they labeled product quality for open-box purchase. Be wary and save your trouble.