Only at this website can we see so many true reviews, but so many low ratings within a short period of past months also explain why Best Buy is such a bad company --- They don't care at all ! I purchased a gas dryer plus installation kits at this store in December 2021. The sales guy was very arrogant, so I called the female manager to help; but she was even more arrogant than the staff. However, I still paid and bought it anyway. Upon delivery and installation on 12/15/2021, the Best Buy young man unloaded the new dryer to my garage and asked me, a handicapped 70+ old man, to move away the old dryer all by myself without offering any assistance. Then, he glanced around and said that I should've installed a gas exhaust outlet first for them to hook up with the new dryer. He left in a hurry leaving me absolutely stunned and totally confused being unable to put my finger on what he said. So, I deemed this Best Buy installer to be very arrogant as well. Later I hired a plumber to come over checking what's really needed by Best Buy for installing a new dryer. The plumber spent less than half an hour not only checking the gas line and exhaust access/exit, but also moving away my old dryer and installing the new dryer in place. He told me that everything in my laundry room was in perfect condition, and he could not figure out what the Best Buy person meant. Most likely he said that they brought 8" installation kits, which won't fit my 4" exhaust hole. Another reason he guessed that because it was holiday season, the Best Buy installer was very busy so he didn't want to spend much time on one case and found a quick excuse for him to depart. The plumber was evidently much much more professional and polite than Best Buy employees. I thereby wrote a letter on to Best Buy’s Chief Customer Officer telling her the whole story and requested a reply. Unfortunately I didn't receive any response from her over the past three months. I think this high-ranking officer is irresponsible and also very arrogant. Finally, a young man from Best Buy Home Delivery called me in response to my above letter to their management. Without any apology or feeling sorry for my case, he bluntly said that the installer was practicing Best Buy's installation policy; and it's the customer's responsibility to change their pre-existing facility to comply with Best Buy's requirements. When I asked him why it was not reminded or clearly communicated to me when I was at the store purchasing the product. He replied in a mocking tone: "Should we go through everything in such detail at the store?" Besides being extremely arrogant, I couldn't find another word to describe his attitude. Shall we still call them "Best Buy"? Will "Worst Buy" be a more veritable name for doing business and treating customers like this?