The cell phone department tech name Charlie was very inattentive while transferring data to my new phone from my old phone. While watching him resting his head on one hand and doing all the typing with the other hand I was concerned he would miss a key piece of information regarding the set up. Sure enough, he told me he needed the At&t account login password. Called my wife, gave it to him, it didn't work. He said he had to have it so I drove to my house, leaving both phones and paperwork with him, I checked the password, it was what I told him. Called him, he didn't answer. I drove back to the store and ask him why he didn't answer he said he was busy with a customer. Doh. Told him to give me everything, I would do it myself since I didn't have time to waste out of my day. Got home, set it up myself. The password it needed was my samsung password, not my AT&T password. This guy has no business dealing with people if he can't asked the right questions and complete the set ups.