Purchased a Dacor refrigerator from Best Buy several months ago for about $9000. Initial crew delivered a damaged unit which they could barely install with much difficulty due to broken legs and lack of manpower and equipment. The unit was installed tilted and not secured at all, essentially at risk for falling. Eventually, this unit had to be returned and a new crew delivered another refrigerator. Unfortunately, the 2nd unit was also damaged with scratches on the doors. The 2nd crew was also not adequately equipped and could not carry and install the refrigerator. They dropped the refrigerator on the carpet and the hardwood floor causing significant damages. After much runaround, Best Buy took the unit back and instructed us to deal with Sedgwick to file a claim for damages. Sedgwick appears to be processing agency for Best Buy but seems more like a fraudulent operation. I have forwarded them all the requested documents to process the claims and to get paid for the damages and they continue to give me the runaround and making false statements that they can't even reach me! I finally decided to get the BBB involved and am very close to have my attorney file for the damages. I would definitely think twice before purchasing any major appliance from Best Buy. Best Buy is not even worth one star!