I bought a washer and dryer from best buy in December 2021. It is now almost June 2022. I paid for installation and delivery. The people who delivered my washer and dryer had no idea how to install the washer and dryer and they damaged my wall and floor trying to get it up the stairs. They took off my gas line instead of just taking off the connection. He then stated he wasn't going to install my washer and dryer because he didn't want to be responsible for gas leak in my wall. What? You just did that. Everyone knows you use 2 wrenches to take off a connection for the gas line so it doesn't come off the wall. I had to ask someone to come over to install the washer and dryer, after it sat for 3 days at the top of my stairs. It took 6 hours. If you want it done right, call someone else. They don't know what they are doing. I put in a claim with best buy/geek squad. They sent it to the wrong company. Of course it took 3 months for them to figure out. I have called the 800 numerous times. I finally go to Sedgwick, the correct insurance claim adjuster. I get no responses. I keep calling the geek squad, who by the way is in charge of deliveries, and they tell me they can't help because it is an insurance issue. This is crazy. 6 months later no accountability from Best Buy, Geek SQUAD, or Sedgwick. I am going to have to get a lawyer.