The folks in the stores are great; helpful, knowledgeable, and friendly. The phone system totally prevents you from contacting the store or getting any help. When you reach someone, they give you info you already have, tell you nothing you don’t already know, do not help at all, and give you no way to improve the situation. If you can buy at a store, good place to buy. If all your transactions are remote, you will likely be up the creek. The phone, e-chat, and computer systems are designed to prevent communication, to frustrate, and deter resolution. Best Buy obviously cares not at all about customer relations. Edit: on the evening of the day I was supposed to have already picked up my appliance, I received a text/email, dated one day prior, that it would not be ready for pickup. Not a big help after the fact. Edit: My order was so delayed, that credit card authorization ran out. Email/text told me to update payment info on order. Clicked on link; no place or way to update payment info. Had to go to store to pay and keep them from cancelling my order. Horrible system; horrible abuse of customers. Update: Now two months later, supposedly (as of a month ago) able to pick up in four days from now. I understand the chip shortage, labor shortage, social/economic difficulties, and necessary accommodations. No order status updates available online or in app. No-one to speak to. Absolutely a black hole of zero information, without even some Hawking radiation to indicate any info to be had. Look at the online reviews; all horrible. For a good reason.