I purchased a ASUS Vivobook 17 online from BestBuy March 2022...3 months ago. It effectively died 3 months later. I spent 2 days doing every "Troubleshooting" technique on the ASUS website, after which time they CONFIRMED I am fully under Warranty, and sent me the following: "In the unlikely event warranty service, PLEASE CONTACT BESTBUY FOR SUPPORT AT 1800-433-5778 or VISIT HTTPS//WWW.BESTBUY.COM/GEEKSQUAD". I immediately set up an appointment for the next day and drove 2 1/2 hours to the closest BestBuy store (Woodland, CA). I arrived on time, and told the employee the laptop would NOT progress past the ASUS logo screen. I told him all the troubleshooting I had done, under ASUS direction. I had to show him how to get into the Bios screen (he had no idea). He then said this: "You need to buy a $199 Service Plan in order for us to work on the laptop". WHAT??? He would NOT accept the laptop for ANY investigation, let alone service, unless I did. I contacted ASUS again and they were dumbfounded...since the laptop was under FULL Warranty, and THEY had sent me to the "GeekSquad" for Warranty repair.