First of all you need to put something on your werbsite there letting people know that if you are buying a new computer and picking up curb side that they have to bring the old computer back and make an appt. Whats the point of curbside pick up if you have to pick up your computer and then bring it back or with you and still have to wait until it gets done. With the price of gas and I am partially disabled it was hard for me to come back and bring my computer, If I was told all this in the first place I would have saved a trip. When I paid online to the person who took my credit card, I asked more than once do I need to bring my old computer, she said no. Not being tech savvy, secondly when you call the geek squad, which I had a question about, I was transferred to 5 different people who gave me 5 different answers. Most were rude and getting a little nasty with me. Also you need to have the local stores phone number, you cannot tell me that you are that busy to talk to someone and answer a question, or at least make it possible for someone to leave a message and have someone call a customer back. Thats bad customer service. I was also trying to inquire about another item but since I could not get thru to the store I went someplace else to purchase the item. Your loss. I will say the only good thing that came out of this computer purchase was I think his name was Leslie, he is the geek squad person in the Little Rock store. He explained things to me, helped retrieve my password, very polite.