Had a good in store experience buying a refrigerator last Monday was set for delivery today Friday. I opted for 7am to 1pm delivery time window. There instructions stated I would get a 30 minute call before coming to me. Got up early this morning picked up dry ice and regular ice to empty my old refrigerator which I paid them to take when I get my new one. Emptied the refrigerator completely packed in coolers I figured when they give me the 30 minute call I’ll empty the freezer. I waited till 12:30 before I inquired about my delivery I emailed first got no response so I called the number was informed it would be a 19min. wait opted to let them call me back. Eventually a gentleman whose English was very hard to understand Raphael called me put me on hold to check. He tells me it has to be rescheduled for next Thursday never does he tell me why it’s not coming today or more importantly apologize for not notifying me. He can care less he’s in Florida I’m in Southern California I would never had know if I hadn’t called them unacceptable. I bought the Refrigerator that was on display not one that had to come from there warehouse. Ironically the store is 5 miles from my home. I was told after I complained to Raphael his supervisor Carlos will call me to discuss never did. Needless to say not a happy Best Buy customer.