I purchased a scratch and dent refrigerator for my new home. My oldest son was home to receive the delivery on a Monday; however, he is only 16 years old so they would not leave the product with a minor. I completely understand this and I'm sure I overlooked this requirement in the fine print (this is my fault). I reschedule the delivery for a week later (the following Monday) and Best Buy is a no-call no-show. I have to call them 8 times before I'm able to get through because their automated system continues to hang up on me, then when I get through to a person, she hung up on me (probably an accident) as I was providing her with my phone number to look up my account. Eventually I'm told, "we sold your fridge my mistake, but we're giving you a new one in the box". I said that's great, but I need a fridge more then I need the free upgrade. I told them I could go to a local store and pick-up a fridge for the cost of the new fridge they are providing me with rather then wait a week without a refrigerator. The cost of eating out during the 8 days it will take until delivery will cost much more then difference between the in the box fridge and the scratch and dent fridge. The small dent on the side was hidden by the cabinet anyway. I'm frustrated that they're not willing to workout a plan to get a fridge to me any sooner (even a lesser fridge then the new in the box one they are promising me). Basically they're asking me to trust that they won't have another mistake on their end and do the same thing again. They had no problem taking my money and selling the fridge I bought. What else could go wrong, right (sarcasm)? I won't shop here again. I'll go to Brandsmart and/or Home Depot for my appliances and media going forward.