DO NOT PURCHASE FROM BEST BUY. UNFAIR BUSINESS POLICIES. DONT GET RIPPED OFF. AVOID BEST BUY. I purchased a simple $500 laptop on line from Bad BUY. It was to be shipped to my home. I received numerous emails informing me that it is shipping, then updated to delayed, then another "arriving soon" then another "delayed". It is a nightmare attempting to speak with a human being for customer service. I call local store. They say cannot help me because it is "shipping" to my home. 10 days later it arrives at my house, box damaged, re-taped. I did not open the box. I take it to local Bad Buy store. Tell them this is how it arrived to my house. I do not "trust" this electronic device/laptop when it arrives like this. They open the box. The internal box that holds the computer is dented/damaged. Person at counter evens says, "Yes, I would not trust this, wow." They have the exact same laptop at the store. The store manager tells me that he CANNOT give me that some computer because it is no longer "on sale". WHAT? ARE YOU SERIOUS? AFTER ALL OF THIS, NO FAULT OF MY OWN AND YOU WANT TO CHARGE ME A HIGHER PRICE! $300 MORE? GREAT customer service Bad BUY! I will go higher up. You have not heard the last of me. Do not go through the poor experience I have had. Make your purchase somewhere else.