Never, ever again will I shop or buy anything at Best Buy. About 2 1/2 years ago, I bought a HP Envoy laptop for my wife, about $750. Now, the left hinge has broken, triggering a crack two-thirds up the screen. Nothing works. The computer has never been dropped, abused or anything (not ever carried - it basically sits on the same table). I realize the warranty is out, but I found on line that literally hundreds of these (and other HP laptops) have done the same. I found there is a class action lawsuit pending again HP, for faulty design, which is obviously the case. Dozens of other postings outline the same problem. I tried go call Best Buy in Lynchburg, Va., yesterday, where I bought the computer, hoping to have a calm, pleasant conversation - look, the computer has failed due to a design fault, I know the warranty has expired, but could you cut me some slack on repairing it, or on the purchase of a new, similar one? That seemed reasonable to me. I called the number listed for the Lynchburg store, and after 30 minutes on hold, was connected to a heavily accented female who when pressed said she was with "Best Buy International" in the Philippines. I tried to talk with her but you can imagine explaining "class action lawsuit" to a person with barely any ability to speak English? Finally, I gave up and said (politely), look, you obviously have no idea what I"m talking about - just give me a number so I can call the store. Her reply (honest to god): "They don't have a phone. Why don't you just go to the store.. Goodbye." Click. The store is 25 miles away. Here I am speaking to someone who doesn't speak English, 5,000 miles away, trying to get a reckoning from a store that sold me a defective product. Bye, bye, Best Buy. In