True rating is not 1.0 star, it is .01 star!! STAY THE HELL AWAY FROM BEST BUY & GEEK SQUAD!!!! Best Buy has the most unprofessional, inept, incompetent, and ignorant customer DIS-service, perhaps in the world. They have a 3rd party contracted call center that is a total failure in all regards. They stated they have no ability to reach the company, Best Buy, who has contracted them to be the "customer service" arm of Best Buy. Just one of many lies they told me. This all started with my reaching out to share valuable information about a scamming operation purporting to be Geek Squad auto-renewing a service agreement. They spewed one lie after another. They were arrogantly ignorant in their handling the matter. The Best Buy or Geek Squad company/entity are clearly the sourcing of my customer information, either by being hacked or by selling my information. Either is despicable, only out trashed by the absolute lack of any concept of customer service and outright deceitful lies that spewed from the disgusting Philippine call center... well I retract that, because Best Buy has contracted with the losers, so I guess they are the worst. Having contacted Best Buy Corporate HQ they reiterated the same garbage... they have no ability to reach any appropriate party at their office, the Best Buy Corporate HQ. They in fact, actually transferred me twice to the sorry and pathetic Philippine #rd party call center. So, I guess Corrie Barry (CEO) and her ivory tower cronies have reached the pinnacle in the customer DIS-service realm. How pathetic and utterly shameful!!! May your company fall to the bowels of the retail poo-poo pile! STAY THE HELL AWAY FROM BEST BUY & GEEK SQUAD!!!! They are below the squalor of the pigs in the pen.