I bought a Samsung - 28 cu. Ft. Large Capacity 3-Door Frech Door Refrigerator on April 1st. It was to be delivered to my home in Round Rock, TX on May 2nd. Upon delivery, it was found that the door handle to the freezer was the incorrect size and would not fit on my fridge. The delivery man said they would get an order placed ASAP to have a new door handle delivered to me. In June after I still hadn't heard from the company, I called in and was told no order was ever placed. I then attempted to place the order with the Online Support Team, who said they couldn't assist so I had to call in and place the order. I called in and was told they couldn't assist and I would have to go to the store. I went to the store, even though it was entirely inconvenient, and the Supervisor placed the order for me. The following week I received a call to "confirm delivery" to my old Nebraska address. I told them that was incorrect and they said due to my "new address" the delivery wouldn't be until July. July comes around and I was told the refrigerator was back ordered and it wouldn't be delivered until Aug 1st. The day before it was to be delivered I was told "Oh it actually isn't in our warehouse yet, the soonest we could get to you is Aug 24th but we PROMISE you will get it then". They also informed me "You're lucky you called when you did because your 90 day warranty is about to expire!" I told them I have yet to receive my actual product that I paid for and it was extremely unprofessional to make that remark. It is now Aug 23rd and I was just told today that "Oh no, it's not in our warehouse again and the earliest we can get it to you is Sept 16th". My fridge was delivered on the 2nd of May. It has already been almost 4 MONTHS and I will still be waiting another 3 WEEKS to receive a door handle so I can access my freezer. This is entirely unacceptable and unprofessional behavior.