I've been a long time customer. Very pleased with their services and products. So much in fact, I decided to get a credit card. Well, I found out that a certain product was available for pre-order and it's super limited edition. So I pre-ordered it and was super excited. It comes out tomorrow. And yesterday, I got an email saying they're having troubles processing my payment. What? Turns out, when I pre-ordered it, and paid for it, they took it, then reimbursed me a few days later to make sure I could afford it? And apparently that's their process. I was never told until yesterday. Now I have no funds for the product and now I'm going to lose it completely. Insanely stupid system, idiotic rules, and horrible communication. Never has some place I loved became the most hated so fast in my life. I strongly encourage everyone to avoid the store at all cost.