Lashauna called me nasty with a rude attitude, hung up on me and canceled my appointment when I questioned why she was canceling my appointment. Call was on speaker phone and Store associate happened to hear the entire conversation. When Ally answered the call she said appointment is canceled. When I questioned the idea of scheduling a time and leaving me a message to confirm and that I was simply calling back to say I am available, Ally got quite upset and punted me over to Lashauna. Lashauna had a different story and said appointment was not canceled because it was not scheuled to begin with and they are booked for two weeks. Said Best Buy doesn't know what they are doing and they have no idea of availibilty. She continues to yell and tell me not to speak over her. I waited for her to finish talking and said if you are done, I would like to speak now and that is when she said I will not listen to you, you had a bad , nasty attitude and I am hangging and she did. Patrick and Austin at the local store said they will take care of this proceeded to make another appointment and promised a resolution. When I called the customer service line at (888)257-8289, Jerome in the Filipines answered the call after a 45 minute wait and said I assure you I will escalate this to my senior managers and call you back. I have never attempted to use my warranty from Best buy for repairs but once I did, I was told there is only one repair company contracted with Best buy (AIG). Not sure if AIG is the parent company to this Peninsula Appliance repair but I will be sure to write and re-write this review everywhere as I did not in any way do anything to be repermanded and refused service and called names by this company who surely makes a ton of money off of Best Buy and I am here to make sure this will be made right.