Update 10/27: Well I guess third time is not a charm. Received a call from the installer on 10/26 at 5 pm and he asked if we had the microwave. I said no. He said he'd check on it and get back to me. Never called me again. 10/27 came and went and no call from anyone. Wow! What a terrible company Best Buy has turned into. And as far as the three representatives from Best Buy are concerned (Eduardo Bouchan, Justin Quan and William Venable), they never reached out again after my initial email. Instead, they made this my problem. No credit, no microwave and no install. I think three chances to get it right is more than adequate. Good solid customer service right there. I will never buy anything from Best Buy again. Scheduled a Samsung over the range microwave install on 10/6. I ordered it on 9/30. 10/6 from 9-1 pm came and went. Called at Best Buy at 3:30 pm on 10/6 to find out what happened to be told to call the next day. Install company called me at 4:30 pm on 10/6 and we rescheduled for 10/11 between 9-1 pm again. 10/11 came and went again. Called Best Buy on 10/11 around 2:30 pm and after waiting on hold for 25 minutes while the CSR called the install company, the call disconnected and not returned. I called back once again and this really nice CSR said I will be contacted by a supervisor. She was actually more fed up than I was. Eduardo Bouchan called and apologized. He said they would give me a $50 credit and take care of rescheduling the install with a different company. After three days went by neither happened. I rescheduled the install myself through the app. I sent a detailed email to Eduardo Bouchan and copied Justin Quan and William Venable and as Eduardo instructed. I never received a response back and seemed like I was ghosted by all three. How about that award winning customer service? It’s just too bad. I’ve been using Best Buy since the 90s and never seen such awful customer service. We will see how the install goes on 10/27. Maybe third time is a charm.