Ordered an iPad online for in-store puck-up. Went to the store but no one could find the item. Literally 6 employees walked up, listened to the problem, then either walked off or stood around taking with each other about non work related topics. Total unprofessionalism. The manager, Jordan, was among those standing around basically being useless. When I asked for a manager he introduced himself. I asked for someone above him and was told "there is no one above him" This is ridiculous. The owner of this store should be ashamed. There are other places to shop and vendors would be wise to stop doing business with best buy.