I ordered 4 kitchen appliances online on Sunday Dec 27, 2022 while chatting with a Customer "Care" agent. Before I gave my cc he scheduled delivery for all 4 items for Wed Nov 30. While on chat with him I entered my cc and got confirmation of the order by email but it said to go online to schedule delivery, and that Dec 31 was earliest date. Customer Care rep was still on chat with me so he escalated the chat. New chat person comes on and assures me all 4 appliance would be delivered Nov 30. But email from Best Buy showed only dishwasher was coming on Nov 30. So I got a supervisor (Patrice) on the line and she said she could get this worked out and all 4 appliances would come on Nov 30. After 3 days she still didn't get it fixed and my appliances did not arrive. On Wed Nov 30 she was supposed to call me back at 1:30 pm. She never called back. I've been on hold for over an hour being transferred from department to another. So I finally got someone and asked for order to be cancelled since promised delivery date did not happen. So I get a refund, but not for the full amount. The Best Buy charge on my cc statement is $3159.17, but I only got a refund of $2690.68. I was told this was due to gift cards my order earned and that I would have to go into store to return them (they were emailed to me when I placed the order but I never used them and never requested them). What a joke! Why should I have to go into a store in another city if I did all this online??? If I don't get a call back today with a refund for the full amount I will be contacting Better Business Bureau and placing a dispute on my cc with Best Buy. The many hours I wasted on this I can't get back, but hopefully this review will stop someone else from wasting their time and money.