I got this flip4 one month ago, the day before yesterday I tried to flip it open and it will only flip open halfway.Since for snow I visited Best Buy bellevue store before I checked T-mobile's manager to show what's happen with my phone. They said that is nothing for damage and I can ask replacement. Since the phone by from Best Buy I suppose to go there to see what should l do for my next step. Unfortunately I got really bad service on Best Buy yesterday. I arrived at Best Buy Bellevue store around 10:30AM- 11:00am. One sir who is Best Buy's servicer and checked my phone with his phone because he recognized we have the same phone. He compared with my phone and try to found what's wrong with my phone. There was one difference is a little more loose rubber on the left side of the middle line part. The meanwhile one woman who was also Best Buy's servicer came to take my phone away to check on her table.They are both servicing on the mobile phone area. But when the phone come back from the women I found the right middle side was 2cm longs' bright line under the screen. I told her why my phone will have this bright line under the screen after her check my phone? She haven't afford her fault and tole me I need to ask manufacture replacement my phone and then I take an oral report and ask Best Buy supported to resolve the issue. Since there is only 14days return policy on the Best Buy store. I tried to ask Best Buy manager and showed my phone and also told him your servicer damage my phone. He definitely refused afford this matter. I asked him to see the store's monitor and he might clarify what happen and check the whole thing. But he said I have no right to see it and only the police office can do. I ask him if I may call 911 to confirm it. But he go away and say it wasn't belong to Best Buy and let me go away. I came back to check with T-mobile's manager. He checked my phone right way and explained that the bright line part is belong to LCD's damage. He is my phone's the evidence of the third part. He wrote the words and explained it with his name and phone. So I came back to Best Buy show the evidence. But it is really sad they yell to me almost 3 times let me go away and to refused resolve it. I came back to the mobile phone area and let them read the massage from the T-mobile's manager. The customer service's manager came back again and told that my phone can't open that means the phone damaged and he ignored LCD's damage part was belong to Best Buy. The Best Buy's manager disappeared in the store immediately and I was really sad on my Christmas Eve. The Guard of the Best Buy came and he said he don't know what happen with me. I explained for my bad situation a little and ask him what's should I do for my right.I shouldn't have had any issues in my visit.The Bust Buy was very poor service.