Wish I could leave a negative 5 stars. Best Buy has given us the WORST and most stressful experience than any other company I've ever worked with and i literally work for the GOVERNMENT so that's saying a lot. My mom purchased a fridge with a free freezer included in the deal they were having at the time in September, paid in full, and had her delivery date extended 4 different times before we decided maybe it was just the type of fridge out of stock. We're not sure what the problem really was though because every time we called we were given the runaround. One time we called somebody answered and clearly worked from home because it sounded like husband and wife were fighting in the background and kids were screaming. Other times you can't understand a d*mn thing they were saying and basically were told multiple times "there's nothing we can do." When we tried to swap fridges they told us that they will refund us, and then we can reorder instead of just changing it from black stainless to regular stainless. Well they ended up dropping off the freezer while we were waiting on the refund to reorder the fridge. Refund took FOREVER to come through and they ended up charging us for the freezer that was supposed to be free as part of the deal! At that point we said just pick it up, and THEN they tried charging over $200 to pick it up and told us we'd be refunded after they pick it up. NOW they have finally picked up the freezer and only refunded $32. Best Buy kept $541 for WHAT REASON when we waited MONTHS for them to bring us a fridge that never came, they never answer calls, horrible customer service everybody is rude, and that was even more than the "pick up" charge or whatever the hell that was about. This experience has been the WORST. DO NOT BUY FROM BEST BUY.