So, after eight months, my brand new Dell Inspiron is literally falling apart. I had purchased a BB Totaltech warranty. Greek Squad posts claim: "[The warranty] covers every electronic device you purchase fur 2 years. So long as you keep the device active (post fur the service once each year) Its a warranty for all of your devices. Worth every penny if you buy from Best Buy regularly. Plus you get free set up and installation. And free delivery. Tech support." Elsewhere BB claims "You'll never pay for parts and labor. We take care of 100% of the costs of parts and labor for covered repairs, with no hidden fees. " Just be forewarned, like most big box POS companies, BB fibs a bit. From BB's "Terms and Conditions": Service Fees and Claims Limits; Plans Established with Primary Member. While your Membership will pay for any Protection Plan coverage that you are entitled to when making qualified product purchases, you will be responsible for paying any applicable service fees when you make a claim And Plan Terms and Conditions. The complete, current terms and conditions for Best Buy Protection and AppleCare+ can be found at BestBuy.com/PlanTerms by navigating to the “Protection” section of this site and searching for the relevant Protection Plan by its title. All such terms and conditions may be revised, at any time, including the price and applicable service fees. And For clarity, when you make a product purchase that is eligible for the Product Protection Benefit in the form of a Best Buy Protection Plan or an AppleCare+ plan, the then-current version of the terms and conditions for Best Buy Protection or AppleCare+, as applicable, will apply and govern the Protection Plan coverage for such eligible product, including any updated coverage, pricing and service fees. P And Service Fees and Claims Limits; Plans Established with Primary Member. While your Membership will pay for any Protection Plan coverage that you are entitled to when making qualified product purchases, you will be responsible for paying any applicable service fees when you make a claim. And, my favorite All such terms and conditions may be revised, Version: February 2023 18 at any time, including the price and applicable service fees. F So, to be fair, caveat emptor. The T&C mentions "service fees" ten times in the contract and that these fees can be changed any time without warning. None of the sales people at BB mentioned this when I bought my lousy Dell, of course, but it is up to me as the consumer to be informed about my purchases. Still, BB you friggin' spider, you lost a customer here. Your contract mentions nothing about $99 as a "service fee," and now with the cost of the warranty + the "service fee" I am paying pretty much what I would have paid at the local computer repair shop (which also sucks). I have been a customer for years and I have never had a good experience with BB. It is worse than the government and about as bad as the airlines. BEST BUY, YOU ROYALLY SUCK.