Sorry it is so long but it is WORTH the READ. You will learn a lot from this. BB stinks for delivery, and install service and WORSE with customer service. Would love to leave a zero or lower but I can't. 1 is the lowest. By far they are the worst company to depend on. Ordered 2 TV 2-2-1/2 weeks before Superbowl. ALL items were in stock at the store but I wanted them delivered and installed. I was assured it would be done on Sun Feb 5. I had to get special permission for them to work Sunday as I live in a condo in Florida. My wife tracked the shipment for 3-4 days before scheduled delivery just to make sure it would be delivered and installed. Sunday morning AFTER it was supposed to be delivered and installed. When my wife called the dispatcher 2 hours after it was to be delivered only to be told the order was canceled because the warehouse didn't have 1 or the 2 sound bars. She asked why not deliver what you have? We were told ONLY the store can change this, the order was canceled for delivery that day. We called the store and they had it but warehouse could not get it from them and they already canceled delivery and install. They rescheduled for Feb 14 AFTER Superbowl. We were told ONLY store can change this. We went to store only to get run around for more than 4 hours until I DEMANDED refund. Store manager was giving us a hard time to cancel. He was stalling us so we would not be able to go elsewhere to order and get on time. Finally after several other customers came and complained about the same thing, we finally got a credit. I will NEVER deal with them again. Even if I would have saved a few dollars, which I would not have, (cheaper in Coscto exact same TV or better) is not worth the aggravation. When I called customer service they claimed there was nothing they can do. It's up to the store. I believe the wrong BBB store is in financial trouble. It should not be BBBY (bed bath & beyond. It should be BBBEST BUY. They stick and their customer service and relations are the worst. DEFINITELY not worth the few pennies savings. STAY AWAY for your sanity. Remember CRAZY EDDIES. Welcome to their replacement. The COMPANY, STORE AND especially THE MANAGER IN THE BOCA RATON ARE BY FAR THE WROST. I actually think the manager deserves salesman of the year for COSTCO. If not for him I would never have gone to COSTCO. Went their after leaving BB and bought the 2 exact same brand TV with more features, at almost 10% less and they were delivered and installed within 4 days. PBB and their salesman were the best sales people for COSTCO. I'll buy there again.