had problem with a samsung cell bought at Best Buy. phone not working after only 2 months-made and appointment with "Geek" squad 1200 Sunday 2/12/23, got into line for Geek squad and the appt is meaningless as they take customers lst come 1st served in the line even though my name was on a screen showing my time- finally got to talk to someone and they told me they don't honour Samsungs 12 month warrenty and don't service these phones (which they sell)only their own warranty which is only15 days-they also said they don't work on Samsung phones and it needs a reset that they will do for $40 called for the store manager who was the most hostile unfriendly balligerent store manager (Oscar) that I have ever meet-to make a complaint to corpoate HQ and the jumps & hoops they but you through makes it impossible-Best Buy a bad, bad company stay away