Extremely disgusting company. They sell defective open box products and scam customers into buying their unnecessary and costly warranties. I recently bought an ASUS laptop that was on sale because it was open box. One week into using it, the laptop broke because it had problems with the hinges. I did nothing but simply close the laptop and it folded incorrectly because the hinges broke. I called their customer service first asking if I'm allowed to return it and they said yes, but when I got into the store they had a different story to tell. They wouldn't allow me to return it and made me purchase a $450 warranty just to get a replacement. I tried calling their customer service again and they said that there will be a report made about it and that they would send me an email about the details but I never got an email or any news about the report. It's a disgusting scam. NEVER BUY AN OPEN BOX product from them. ALWAYS CHECK FOR THE SALES they do because they're probably trying to get rid of unsellable last products. And RETURN THEIR PRODUCTS RIGHT AWAY even with very mild signs that something is wrong. I take good care of my things and I've never had to use the warranty once they actually gave me a proper non-defective laptop. It was an absolute waste of money and a purchase I never had to make if they did not send me a defective laptop in the first place.