Their customer service stinks. They have no clue what their doing and how to address any issues that confront them. I'm not sure if it is poor training, or that Best Buy contracts out their customer service to foreign countries who don't care about helping you. I twice had to work with them and both times did not get my issues resolved. Over an hour and 30minutes with 6 transfers, pathetic. I ended up going back to the local store and talk with the store manager who was able to help me. My advice to Best Buy either pay more and get qualified workers or slowly lose customers. It's hard for me to go back an purchase anything from them. And I surely can't recommend them knowing their customer service is soooo bad. Best Buy's saving grace is knowlegable store managers. Maybe I don't run large corporations but I do know you have to take care of your customers if you want them to take care of you. You don't stay in business very long if you don't follow that basic principle. Good Luck