This is the first time in my life I have been so upset with an organization that I took time out of my busy day to leave a bad review. I have had the most unacceptable customer experience and plan to continue to leave bad reviews on every platform I can find until Best Buy provides an acceptable resolution because unfortunately for the past week they have only given me the run around and not made good on their promise to provide a replacement or even have a supervisor return my call. I am have spoken with Best Buy on 4 different occasions without resolutions. They shipped my product to the wrong address that I have never lived at in a completely different state. I contacted them immediately on the 11th when I got the order notification with the wrong address. They said they would re-route it but then I got an email on the 12th saying they could not re-route it and that I needed to call FedEx myself. I called fedEx and was told only the shipper (Best Buy) could reroute it. I called Best Buy back again on the 12, they told me I would have to wait until I got a message that it had been delivered and then call them back and confirm I never received it. I got the notification that it was delivered to an address in Ohio that I do not live at or near. When I called Best Buy back they said they would process a new order and I would receive it Sat the 13th. It never came. I got an email saying it was delayed. Then I got an email today 5/18 saying that they were not going to refund my money or replace the order and that my only resolution was to contact my local authorities! I called Best Buy and asked talk to a supervisor and was told someone would call me back and no one has. Best Buy has never been able to explain to me how this address was ever associated with my account. I do not even know where Freemont Ohio is. I have no intention of paying almost $600 for two products I did not receive. I am very disappointed in Best Buy and how they have handled this. I will continue to dispute it until it is resolved. I will not allow this to affect my excellent credit rating when I have gone through all the appropriate steps from the very beginning to try and remedy the error. I called them immediately within the hour that the order was placed. I had originally ordered 3 items and was able to cancel one on time but not the other two which makes absolutely no sense. If they would have just corrected the mistake immediately when I called the items never would have been shipped.