Absolutely terrible experience. A waste of time and money. I ordered an Openbox MacBook Pro on May 11th. It arrived on May 18th. Only it didn't arrive because they sent me a shark vacuum. Not the thing I ordered. So I messaged customer service about it, and she gave me the wrong information. She told me I could go into my nearest best buy with the wrong item, and they'd be able to exchange it for the item I ordered that same day. So I went to the store, and they told me they couldn't help me with any of it because it was an open box order, and they didn't have that item in stock. (ALSO the guys that helped me in the store were great, very nice, and understanding). But how does it make sense that I wasted $30 on Uber rides because of your guys' mistake? It gets worse. I then called another customer service line (this lady was great and very empathetic and helpful) and was told over the phone that I'd have to mail the wrong item back through UPS at my local store. Ok, fine. But then she told me I'd have to wait 10-15 business days for them to process the wrong item return. So I asked if I would be getting the item I originally purchased. She told me at the end of those days there was no guarantee the original item I ordered would be replaced. Essentially they had absolutely no way to check how they messed up my order and where the frick my item was. Which is ridiculous. It's an almost $1500 laptop, and you don't know where it is? So at the end of those 10-15 business days, maybe I'd get the laptop I ordered, or maybe I'd get a refund. Who knew? May 18th, So I messaged again the next day asking for a refund and that I didn't want the replacement. To wait 10-15 days without any sort of guarantee that I'd get the laptop I originally ordered was absolutely ridiculous. Side note: My return arrived at their return location within 12 hours. So to wait another 10-15 days was probably the stupidest thing I've heard in my life. BUT none of this was the customer service rep's fault. It's corporate policies and procedures. This customer service rep was quick, empathetic, and helpful. She helped me get it refunded. But I still need a laptop, so on May 18th, I ordered another laptop (the same exact one but in a diff color). Also, despite it being the same exact computer but in a different color and it being the same open-box quality (excellent), I ended up paying $100 more. So THEIR mistake has now cost me $130. Great. Best Buy said it would be delivered in one day (HAHAHA ya right). It got delayed and didn't even ship out in a day. So I also asked the same lady if I could make sure they sent me the correct item this time because I've got trauma at this point. She says she can leave a note for their warehouse to make sure, but they couldn't guarantee me a delivery date earlier than June 2nd. Two weeks. After being promised one-day delivery. I should've known. She also told me it was delayed because the laptop I ordered was in high demand, leading me to believe they sold too many and that the one I ordered had already been shipped to another person. Maybe that's why I got the stupid vacuum in the first place. So it's now May 19th. I just said frick it. I'm going to order a brand new one from Apple because they do two-hour delivery. So I canceled and got refunded for my order from Best Buy as it still hadn't shipped out. Ordered my laptop at 5 pm from Apple and received it at 8 pm. The same day. Easiest process of my life. I just regret spending more than a week trying to get one from best buy when clearly Apple was the WAY better option, and I would've saved an entire week and $30 from Uber rides. (the $100 from the new laptop was voided because I canceled the order) I get it. $ 30 may not be a lot to some. But I am a college student. I work part-time for minimum wage. $30 on Uber rides is A LOT of money for me. And the fact that it was due to not one but two Best Buy mistakes is ridiculous. I blame the first customer service rep for giving me the wrong info, but most of all, I blame corporate for this one. You guys have terrible management that is incomparable to Apple and Amazon. And I don't mean in terms of fast delivery. I mean in the quality and efficiency of e-commerce experience for customers. The guy who helped me in the store told me one time he ordered an expensive camera lens, and you guys sent him string lights. Like, are you serious? Is anybody managing your guys' e-commerce? It doesn't seem like it. And maybe I sound like a brat who didn't get what they wanted right away, but again I am a college student. Laptops are very essential to education and very expensive. So yes, I was upset that the laptop I spent $ 1.5K on was such a hassle when it shouldn't have been. False promises, horrible return experience, spotty customer service (Three good experiences, one awful experience). I will never buy another item from best buy because of this experience.