More like WorstBuy.com Unfortunately, my last engagement with this company is going to be leaving a really bad review. I never write reviews, and although for effectiveness, I should've called the company out on LinkedIn to make it a trending post, I am sparing them that wrath. The company is on a failing path. My terrible experience with them, and as it seems thousands of other customers', were all opportunities the company could've done something to improve. But there is zero appetite for customer satisfaction. What happens to companies down on this path is that they kick themselves out of the market. Long story short: I ordered a smart watch as a birthday present for an important person in my life. The order got delayed (by 8 days), and won't make it on time. I called the customer service three times asking them to trouble shoot and make a timely delay happen. Their only solution was a resend that was going to show up after the birthday had passed. I accepted, BUT I demanded $50 Best Buy gift card for failing to deliver on their promise / service. For me the $50 is not even worth the time or energy to call or ask and frankly I don't even care about the money, but it matters to me that somebody should take responsibility for their failure, and I just wanted to test the length to which Best Buy was willing to go to help an unhappy customer. Turns out: zero. I reasoned with three different sales representative that consider this penalty as a service to your company because if somebody doesn't pay for these transaction failures, eventually you will turn into a company where delivering unhappiness instead of happiness to customers becomes common, and before long, you lose them all. If Best Buy employees are used to treating customer dissatisfaction as if it never happened, or with a generic "I am so sorry for the inconvenience," then eventually there won't be many people left to say sorry to. On that note, bye Best Buy! Here are my parting notes: you could've not overpromised on your ability to do 2-days shipping. Just don't say something you can't deliver on. Btw, three of your representatives told me to file a complaint with FedEx. LOL - when did I enter a business agreement with FedEx?