I placed an order for my sons birthday gifts. I received the first order through UPS, but not the second order from FedEx. I tried to live chat for days in a row, could never get ahold of anyone as the wait time kept increasing. I called and was on hold for 18min, total phone call was over 40 I believe. It was incredibly hard to communicate with their customer service, and was told a refund would be made. After I was on hold again, they claimed they had to submit a FedEx claim and it would take days to receive a response back. I was told I wouldn’t receive a refund nor replacement, let alone in time for my sons birthday. I do NOT have the funds to repurchase in time for his party, let alone pay double for the same items I did order. I blame Fedex, but I also blame Best Buy for not having its customers backs in this situation. I feel robbed, humiliated I wasted this much time for nothing to be resolved, I really don’t know how we are going to recover from this loss. Do NOT order from Best Buy. They don’t care about you after they have your money. It’s out of their hands.