I bought all my appliances via Best Buy in Santa Clara, California. They fooled me to take total take membership promising me $100 coupons after my purchase of > $6000 etc. Order numbers 1123158366189 & 1123151121795. Everytime I am calling customer services, they keep forwarding my calls to different personals and nobody has any record of previous discussions. Latest, they wrongly installed my washer dryer and left me a malfunctioning washer which I loaded with my clothes only to find out it was not working properly. Now I stuck with all my dirty clothes inside it and when I called customer services, they advised me to watch random you tube videos and reinstall the washer ( brand new) by myself or wait for two weeks more or pay them again for urgent appointment!! All these advises coming after they made me take their total take membership!!! Best Buy only gives their customers BEST Harassment once the Purchase is done, and paid. I had gone through much more pain than I could even describe in this small box of review. Do not ever BUY FROM BEST BUY...save yourself from these frauds.