Purchased kitchen appliances but range hood, wall oven and dishwasher were damaged. Waited on microwave for five months. They just kept sending us canceling notices of the delivery after confirmed the delivery date. Installer was not familiar with the product and didn’t properly installed. They didn’t replace the dishwasher after they found the issues during the installation. They never contacted me for the replacement, so I called Bestbuy but they just asked me to directly contact to KitchenAid for replacement. We purchased from Bestbuy and paid for installation. If they don’t take care about the replacement after finding the issue and couldn’t properly installed the products, they are just worthless. We also purchased washer and dryer at the same time but again they canceled the delivery of dryer and only delivered washer to us. After waited two months, Bestbuy emailed us saying the dryer is not available and forced cancellation of the order. We were then required to pay replacement at stand alone dryer price as it would be the separate transaction (no longer combo price available). We decided to return the washer to Bestbuy and repurchased from Home Depot who delivered us both washer and dryer on time at less expensive price. Bestbuy’s services including phone apps are so unorganized and unclear. Representatives are untrained and don’t know how terrible they are. We don’t need this company. Hope they disappear from the market.